A man from Virgin rang me and said that all my emails and content that go back for decades will be deleted in 90 days time even though my email address is active and I have an account with Virgin. I said many of my emails were too important to lose. He promised to ring back but that was three weeks ago, and the 90 days is ticking by.
Deleting my emails is a drastic solution to what he said was the problem, which is as follows:
I vacated my previous address and told Virgin that my next permanent address wouldn’t be ready for a year or more. I couldn’t install Virgin at the interim address, so to keep my account open Virgin suggested and arranged a ‘ghost’ install at a friends address, moving this forward until an actual install at my permanent address. When I registered the new install it wouldn’t accept the original email address; I thought because it was an old Virgin legacy address. The guy who rang me recently said it was because it was already registered to the ghost install, so he was going to cancel that install but also my original email address, which I’m still using, and all my emails that go back more than 25 years.
He said his task was to close down installs that had been repeatedly rearranged. I reminded him that the ghost install had been a Virgin solution and asked why he couldn’t cancel it as per their plan, and keep my original email open. He didn’t have an answer. I told him many times that my original email was still active, with emails going in and out. He was clear that the 90 day deletion was still his action plan but that he would investigate further and ring me back - that was three weeks ago and I haven’t heard.
I’ve tried to resolve this twin account problem of ghost and actual, but no one at Virgin took ownership. Then someone from Tyneside, unaware of my previous attempts, rings with his nuclear approach to an internal task, and never mind the customer.
Can someone at Virgin please contact me for detail of the two accounts and email addresses so this can be resolved.
Drew.
