Forum Discussion

JB83's avatar
JB83
Joining in
2 years ago

IMAP password

With windows now changing email over to outlook I need to generate a new app password to set it up.  I have done this before but I can't see anyway of finding out what the password was.

When I try to generate a new app password through virgin media I am told that I need to change my log in email address first. When I attempt to change this I am directed back to the original message telling me to change log in address, and round and round it goes. As such I cannot change log in address or generate new app code.

Does anyone have any suggestions ?

Thanks

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi JB83,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you've had some issues changing your My Virgin Media details, can you confirm that the below has been tried 👉 

    •    Head to the My Virgin Media website: virginmedia.com

    •    Click My Account (top right corner)

    •    Select Sign in to My Virgin Media

    •    Enter and submit login information

    •    Once signed in, select the Account Settings option.

    •    Once on the Account Settings page, select the Virgin Media Mail Settings option.

    •    Once on the Virgin Media Mail Settings page, scroll down to the App Password section and click the Generate New App Password button.

    •    A pop-up message will appear asking the customer to verify their email address.

    •    Customers MUST use a third party email address to continue. They cannot use any VirginMedia.com, blueyonder.co.uk or ntlworld.com address.

    •    A one-time passcode (OTP) will be sent to the confirmed third party email address.

    •    Multi-factor authentication (MFA) is now required when a customer performs certain actions, such as changing their email password.

    •    The customer must now enter the OTP they've received to verify that it's them.

    •    The customer can then reset the password of the Virgin Media email account

    Alex_Rm

  • JB83's avatar
    JB83
    Joining in
    2 years ago

    Thanks but yes I have tried that. Once you click on the link in the pop up it directs you to the page where you can change your email address, but then quickly goes back to the previous page with the pop up. As such it isn't possible to change email address or generate app password.  I have tried in chrome and Edge but get the same result with both.

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 years ago

      Hi JB83,

      Thank you for reaching back out, sorry to hear you were still unable to change the Email address by following the above information, so I can try to help I will send you an invite into a private chat, once received please click on the white envelope to accept.

      Regards

      Paul.

      • Hawki's avatar
        Hawki
        Tuning in
        8 months ago

        Hi I’ve had the same issue, and have now created and in app password for outlook, accessing a blueyonder.co.uk email account, however do you still use the same blueyonder email address as the user name or do you use the new email addresss you had to put in for security purpose. The hole issue is a nightmare with no clear guidance or instructions on any of the VM pages. I look forward to your reply. Thank you in advance