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Nektar's avatar
Nektar
Tuning in
2 years ago
Solved

I would like my old NTLWORLD email addresses deleting please

I have 3 old ntlworld email addresses that I would like deleting please. They are not linked to my current Virginmedia account so can't do it there. I have tried to log into the old account but my password does not work. 

  • Gareth_L's avatar
    Gareth_L
    2 years ago

    Thank you very much Nektar for supplying those details.

    It makes our jobs a lot easier from here.

    I have raised this with our 2nd line support team to remove the emails for you.

    It can take around 10 days for the emails to be deleted, however it is always a lot quicker than that.

    As soon as I get confirmation, I can pop back on here and let you know.

    You can also check to see if they are active yourself here if you wish to do so.

    While you are on here, Is there anything else I can help you with?

    Gareth_L

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello Nektar.

    Thanks for your post.

    We will be able to get the 3 former email address deleted for you from here.

    As we have no account information, we will need to send you a private message first to take the relevant details.

    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

     

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Thank you very much Nektar for supplying those details.

    It makes our jobs a lot easier from here.

    I have raised this with our 2nd line support team to remove the emails for you.

    It can take around 10 days for the emails to be deleted, however it is always a lot quicker than that.

    As soon as I get confirmation, I can pop back on here and let you know.

    You can also check to see if they are active yourself here if you wish to do so.

    While you are on here, Is there anything else I can help you with?

    Gareth_L

    • Nektar's avatar
      Nektar
      Tuning in
      2 years ago

      Thanks. They are still currently live, can you confirm once deleted, cheers. 

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 years ago

        Hello Nektar. Sorry for the delay in getting back to you.

        Also please accept my apologies hearing the emails still appear to be active,

        Would it be okay for me to chase this up and let you know once I have some information?

        Gareth_L