I would like my old NTLWORLD email addresses deleting please

[Nektar]

I have 3 old ntlworld email addresses that I would like deleting please. They are not linked to my current Virginmedia account so can't do it there. I have tried to log into the old account but my password does not work. 

[Gareth_L]

Hello Nektar.

Thanks for your post.

We will be able to get the 3 former email address deleted for you from here.

As we have no account information, we will need to send you a private message first to take the relevant details.

If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L · Accepted solution]

Thank you very much Nektar for supplying those details.

It makes our jobs a lot easier from here.

I have raised this with our 2nd line support team to remove the emails for you.

It can take around 10 days for the emails to be deleted, however it is always a lot quicker than that.

As soon as I get confirmation, I can pop back on here and let you know.

You can also check to see if they are active yourself here if you wish to do so.

While you are on here, Is there anything else I can help you with?

Gareth_L

[Nektar]

Thanks. They are still currently live, can you confirm once deleted, cheers. 

[Gareth_L]

Hello Nektar. Sorry for the delay in getting back to you.

Also please accept my apologies hearing the emails still appear to be active,

Would it be okay for me to chase this up and let you know once I have some information?

Gareth_L

[Nektar]

Hi Gareth,

Yes please, can you chase it up for me, thank you.

Kind regards,

Paul

[Zach_R]

Hi @Nektar,

Can you just confirm if you're continuing to have access to the accounts you're referring to today? We can then proceed from there.

Thanks,

[Nektar]

Hi Zach,

Yes, the email accounts are still shown as 'deliverable' and I still get spam to them!

Cheers

Paul

[Ilyas_Y]

Thanks for the reply. @Nektar 🧾

Do all the emails show as deliverable?
I can see a ticket was raised to get one removed - are you still able to send emails to that email address too?

Let us know.

Kind regards,
Ilyas.

[Nektar]

All 3 are still operating.