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besonders1's avatar
besonders1
Tuning in
2 years ago

I think my email has been compromised. HELP

I think someone external has my email  password. I am continuing using an old virginmedia email account even though I have left virginmedia 2 years ago which still works as normal.

Over the past 2 weeks, I am getting requests to change my password on media platforms such as Vinted and Linkedin and SHOP. I have reported these as they have sucessfully changed my password on a couple of occassions. They can only do this if they had access to my email for the security code to confirm the case.

My first port of call would be to change my email password, however when i have tried to login to VM email here it does not recognise my username or password yet it still allows me to access it via the Outlook and phone app.

Please can someone advise me what to do next, I just dont want to end up on a TV show

13 Replies

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    As you are no longer a Virginmedia customer, that email account is liable to be closed down at any time. But if it's being misused you should ask for it to be closed down right away. You can't do this yourself, but you wait here for a VM staff member to pick this up they can do it for you. 

  • besonders1's avatar
    besonders1
    Tuning in
    2 years ago

    thanks, I actually have opened an alternative email account with a generic provider with a new password so i'm in the proccess of migrating all my accounts over.  I think closing down the account is the way to go to as ive had it for many years, im surprised its still working.

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi besonders1,

      Thanks for posting 🙂  I've popped you over a private message to get a few more details from you to help with this.

      Alex_Rm

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi besonders1,

    Thanks for joining me over private message, glad I could help.

    Alex_Rm

  • deepbeep's avatar
    deepbeep
    On our wavelength
    2 years ago

    This is also happening to me. I need to change the password on my email account urgently but have no facility to do so.

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey deepbeep, thank you for reaching out and I am so sorry to hear this.

      I will send you a PM now to take a look, please do look out for my PM. Cheers 

      • deepbeep's avatar
        deepbeep
        On our wavelength
        2 years ago

        Thanks Matt, appreciate the reply.

        As per DM reply can you provide a business email address I can respond to you on rather than passing lots of personal information to you via PM on a forum.

  • besonders1's avatar
    besonders1
    Tuning in
    2 years ago

    Hi all,

    I just though i would give you a quick update since posting I am getting further emails from a hacker demanding bitcoin payments, after doing a bit of digging over this forum, it looks like  a common problem, obviously I have not responded!. One of the team had emailed me Alex, whom was arranging to get my account closed down and was very helpful, I dont know if this person is on their day off work but I would be grateful if someone from the team could send me a PM, as I need to just ask to something directly. thanks

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey besonders1, thank you for reaching out and I am sorry to hear this.

      I can see you are in PM with my colleague and she is looking into this, please don't worry she will reach out when she can do. Cheers 

       

  • ZippyZ's avatar
    ZippyZ
    Joining in
    2 years ago

    Hi  This is happening to me.  I need my Virgin email shut down so these people stop using it.

    Please can someone help, thanks!

  • besonders1's avatar
    besonders1
    Tuning in
    2 years ago

    It is terrifying knowing someone else is using your accounts so i can sympathise.  As far as im aware, the advice Ive been told would be to change all of your email address for any accounts you have asap, then change all passwords if your using the same password on your email.  If you can do this early as possible, it will create a lot less work later on. I knew a few weeks ago something was wrong as I was getting verification codes to my email and phone and password reset emails. Then my linkedin account was hacked but i could not change my password as the culprit had also added 2 step verification on my account im assuming with his mobile number, it was a lot of hassle contacting different sites support and getting my account back but I would advise you do the above asap.