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I need new POP3 configuration details, following recent server security upgrade performed by Virgin.

Joining in

When I tried to set up my email on my new phone, the old server details didn't work, and I was advised I now needed a new method of authentication requiring a third-party email address, which I duly provided via the new My Virgin Media app. However the validation page I was automatically directed to was an automatically generated error page, so I called the help-line.

After an hour on the phone, it was authenticated, and I can now access my email via a web browser, but not via a third-party client such as Microsoft Outlook or Google's Email using the POP3, IMAP and SMTP details I've been using for years (, SSL 995;, SSL 993;, SSL 465).

I'm still waiting for a promised call-back regarding the ticket I've raised for this breakdown of service.

Does anyone have a quicker solution?



Forum Team
Forum Team

Hi Dellboy,

Thank you for reaching out to us in our community and welcome, sorry to hear you still have issues with your .NET email, I was able to locate you on our account with the details we have for you and can see you did speak to us and a ticket raised, once an I T ticket has been raised this can take up to 10 working days.



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Ticket 14039827. Thanks Paul.

Forum Team (Retired)
Forum Team (Retired)

Thank you for your reply @Dellboy
Has this been 10 days from when the ticket was raised? 



See here 

Specifically the sixth and seventh posts on the thread. In fact you might want to read the entire thread as it does explain the entire background reasons for all of these issues.

Basically, you now need an app-specific password to access your email via a client application. This has been the case for some months now, so why neither of the VM forum team members (VM employees) who have replied to you have picked up on this and advised accordingly, I wouldn't want to speculate!

The link refer to is now broken, and the issue is not yet resolved to my satisfaction. I read the posts referred to but they did not help me resolve the issue (though the explanation of the background was the clearest I have seen).

I thought the issue was resolved yesterday, because I can how use Outlook to manage my email correspondence just as I have been doing throughout Virgin's existence. But today I find I cannot log in to webmail according to the latest verbal instructions I was given.

And I have yet to see any instructions about how to avoid the difficulties I've experienced as a consequence of updating my password without being informed beforehand of the new security protocol that must now be followed (for the reasons given by Tigerclub).

The link is broken, because the mods on this forum have decided to delete the post (irrespective of how useful and informative it might have been to anyone), presumably company policy is far, far more important than actually providing useful help to customers. Indeed as a form of punishment, they seem to have deleted all post by this person. Oh well!

Can’t possibly have the plebs contradicting the official VM stance or providing better information than the company, can we?

Expect this post to be deleted in 3....2....1

I am sorry to hear this with IT tickets sometimes they can take a little longer than the 10 working days we suggest.

Have you tried since Saturday to access these at all, if so any updates on the matter, did it work okay?

Let us know .

Matt - Forum Team

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