Ticket 14039827. Thanks Paul.
See here
Specifically the sixth and seventh posts on the thread. In fact you might want to read the entire thread as it does explain the entire background reasons for all of these issues.
Basically, you now need an app-specific password to access your email via a client application. This has been the case for some months now, so why neither of the VM forum team members (VM employees) who have replied to you have picked up on this and advised accordingly, I wouldn't want to speculate!
The link refer to is now broken, and the issue is not yet resolved to my satisfaction. I read the posts referred to but they did not help me resolve the issue (though the explanation of the background was the clearest I have seen).
I thought the issue was resolved yesterday, because I can how use Outlook to manage my email correspondence just as I have been doing throughout Virgin's existence. But today I find I cannot log in to webmail according to the latest verbal instructions I was given.
And I have yet to see any instructions about how to avoid the difficulties I've experienced as a consequence of updating my password without being informed beforehand of the new security protocol that must now be followed (for the reasons given by Tigerclub).
The link is broken, because the mods on this forum have decided to delete the post (irrespective of how useful and informative it might have been to anyone), presumably company policy is far, far more important than actually providing useful help to customers. Indeed as a form of punishment, they seem to have deleted all post by this person. Oh well!
Can’t possibly have the plebs contradicting the official VM stance or providing better information than the company, can we?
Expect this post to be deleted in 3....2....1
I am sorry to hear this with IT tickets sometimes they can take a little longer than the 10 working days we suggest.
Have you tried since Saturday to access these at all, if so any updates on the matter, did it work okay?
Let us know .
