@craigstokes1981
It sounds as if there may be a lot of confusion caused by the complexity of the way the Virgin Media system is set up.
I'll try to offer some clarification that may help you and Virgin Media to resolve your issues. I apologise if you already know all of what I say here:
One crucial point is that originally every VM broadband account had one My Virgin Media (MVM) account which you accessed using the email address and password of the Primary email account. That MVM account allowed you to view your VM bills and package details.
In addition, you could rest the password for any secondary email accounts for that broadband account.. These days the only option you have is to delete secondary email accounts. (Beware of doing that though because once you delete an account it cannot be reinstated,)
There is a lot of confusion now because these days every VM, NTL and Blueyonder email account now has its own My Virgin Media (MVM) Account .
You access a secondary email account's MVM page from the same sign in page as your main MVM account https://www.virginmedia.com by using the email address and password for that secondary VM email account. The MVM account for a secondary email address allows you to reset the password for that secondary email account but it does not allow you to view your VM bills.
So when you say "I also cant access my bill or other account information through My Virgin Media" that suggests to me that you are accessing the MVM account of a secondary email account rather than youractual primary account. The MVM account for a primary address displays the related VM bill details right at the top of the page, you cannot miss it.
When you say "I can(not?) seems to manage or access any of the secondary e-mail accounts through My Virgin Media - they just do not appear" yes, that is how the VM system now works.
Each VM, NTL or Blueyonder email account can only be accessed either from its own MVM account or directly on the VM webmail service using this link https://mail.virginmedia.com and the secondary email address and password
"They don't appear to be linked to my main account." In fact your actual primary MVM account will show the addresses of all VM secondary email accounts that are linked to it if you go to "Account settings" then "Account details" and scroll down that page and click on "Manage other My Virgin Media accounts".
One thing that is worrying is when you say "I can no longer access any of the e-mails through webmail...... can access most through my phone e-mail client."
The reason that is worrying is because it suggests that those email accounts are in the process of being deleted by VM. When VM delete an email account they start by blocking access to the webmail account but for a while you can still access it using an email app or client. One possible reason for these email accounts to be deleted is that they were/are linked to a previous VM broadband account which has since been closed.
However, in any case there does seem to be some confusion about which of your email accounts is the primary account for your current broadband account and that needs to be clarified either by you or VM.
One of the Forum Team (VM staff who support this forum) will contact you via this thread and take your details by Private Message. Hopefully they can clarify this for you,
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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