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How to change my NTLworld email password

MonkDave666
On our wavelength

Hi guys, so it seems you can no longer change an ntlworld.com email address password via the Virgin Media site - I fear mine has been compromised and I desperately need to change it (and phase it out, it's a nightmare at this point) - HOW DO I DO THIS IN 2024? When I try to do it I get "Please ensure you provide the email address you use to sign in to My Virgin Media" with a red x by it. Am I mis-understanding something here? Thanks.

 

 

[MOD EDIT: Post split to create own thread]

1 REPLY 1

jpeg1
Alessandro Volta

The procedure has been changed. Read this. 

https://www.virginmedia.com/help/broadband/manage-email-account

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.