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How to change my NTLworld email password

On our wavelength

Hi guys, so it seems you can no longer change an email address password via the Virgin Media site - I fear mine has been compromised and I desperately need to change it (and phase it out, it's a nightmare at this point) - HOW DO I DO THIS IN 2024? When I try to do it I get "Please ensure you provide the email address you use to sign in to My Virgin Media" with a red x by it. Am I mis-understanding something here? Thanks.



[MOD EDIT: Post split to create own thread]


Alessandro Volta

The procedure has been changed. Read this.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.