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How do I close an old NTLWorld email account?

Jon7356
Joining in

on ‎08-08-2024 15:11

Hi,

I have cancelled my virgin media over a year ago but the ntlworld email has remainded active and has today been hacked. Please could someone advise how I can close this email account down?

 

Thanks

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎08-08-2024 15:13

Just wait here a couple of days for a VM Mod to pick this up and discuss directly with you.  When  I requested the same, it took around 10 days to complete the deletion.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎09-08-2024 15:52

Hi there @Jon7356 

Thank you so much for your post and welcome to the forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I can see you are currently in a PM already with a member of our team, please do continue to chat with them there and they will do all they can to help. 

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