How do I change passwords for the main and secondary accounts?

Question

I am very confused here.&nbsp; I want to change the password for my main email account and it's associated secondary accounts.&nbsp; When I click Virgin Media Mail settings from the Account settings page, I am asked taken to a Mailbox App password management page.&nbsp; Okay so Virgin Media have changed something to something I don't understand and I don't know what this Mailbox App is.&nbsp; On the same page there is a Generate new App password button - but for what app?I am bit old school and use MailWasher Pro to check my accounts for email and delete spam accordingly.&nbsp; I then use Pegasus Mail as my email client for my Virgin Media accounts and store my emails locally.I don't want to generate a new app password in case it locks my main and secondary accounts, rendering them useless.&nbsp; Especially when I don't have an app to enter the new app password.I just want to change the passwords for my main and secondary accounts as a security practice.&nbsp; What is all this about an mailbox app, where do I download it and how I did change my passwords in it?

Matthew_ML · Answer

Hey hammic, thank you for reaching out and I am sorry to hear this.
I can see since this post you've spoke to the team, did they manage to get this resolved for you at all?&nbsp;

hammic · Answer

Thanks for posting, Matthew_ML.&nbsp; No I spoke to the team about something else.&nbsp; I still remain confused and bewildered.

Matthew_ML · Answer

Okay no worries let me send you a DM and we can look at changing the password.&nbsp;

Forum Discussion

How do I change passwords for the main and secondary accounts?

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