Exporting emails to Gmail

[LesleyMac05]

I'm trying to move my Blueyonder emails over to my Gmail account using the MailJerry app on my Windows 11 PC.

It is failing on the Blueyonder login although I'm using the same credentials from the app on my phone.

I asked MailJerry for help and they responded :

"I had a look at your use case: Your source server reports that the entered credentials are not valid:

"Host1 failure: Error login on [imap4.blueyonder.co.uk] with user [[removed]@blueyonder.co.uk] auth [LOGIN]: 2 NO [AUTHENTICATIONFAILED]

Did you try the following advanced settings?

IMAP Port 993

SSL Encryption: TLS (you could also try SSL)

If this doesn’t help, could you please reach out to your old provider and ask them to whitelist our IP 128.204.135.193? It’s quite rare, but some providers don’t allow IMAP access for IP addresses from countries outside."

I have tried the entering the port number but can't change the security setting away from "auto".
I've also tried IMAP.virginmedia.com. The login still fails.

The next thing I'd like to try is getting the IP address 128.204.135.193 added to the Virgin Media whitelist.

Any idea how to do this?

TIA

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[goslow]

You are probably encountering VM's security changes involving third party email addresses and app passwords.

The correct email client settings are in the link below

https://www.virginmedia.com/help/broadband/manage-email-account

[LesleyMac05]

Thanks for your reply.

There is a huge amount of data in that link. Can you point me to something that suggests that the settings I've been using are incorrect?

Is there something in there regarding "whitelisting"? I can't see anything.

Thanks again 

[Graham_A]

@LesleyMac05  The section you need to look at is 'How to set up My Virgin email to a device'

How to set up my Virgin Media email on a device

[jpeg1]

The relevant part of that link is the one headed 

Setting your app password to use an Email app

VM now requires a new password to be set for each email app.  MailJerry works like an email app, so you will need somehow to generate that password for it. 

[LesleyMac05]

Hi,

I use the email app on my Android phone and have been trying to use that same password for the MailJerry access. I'm assuming that would be the same. What do you think?

Thanks for your reply (again!) 

[jpeg1]

I've never used Virginmedia email, but as I understand it they introduced this new arrangement after a number of security problems. It needs a new password for each device that logs into the email on their server. So MailJerry would need its own password to log in.

There are email experts on here who may know more, but I think you should contact MailJerry who might have had to deal with other VM customers with the same problem. 

I hope you can get this sorted and get away from this wretched VM email. 

[LesleyMac05]

Thanks yet again.

I'll get back to MailJerry for their opinion 

[用心棒]

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@jpeg1 wrote:

I've never used Virginmedia email, but as I understand it they introduced this new arrangement after a number of security problems. It needs a new password for each device that logs into the email on their server. …
⋮

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FYI the same App Password is used by clients access the account.

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[coenoby]

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@LesleyMac05 wrote:

"Host1 failure: Error login on [imap4.blueyonder.co.uk] with user [[removed]@blueyonder.co.uk] auth [LOGIN]: 2 NO [AUTHENTICATIONFAILED]

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To clarify, the IMAP settings recommended by Virgin Media are:

Host Name: imap.virginmedia.com
Username: your full Virgin Media email address (in your case that's your full Blueyonder email address)

Password: your Virgin Media email app password          (If have not already generated a VM mail app password for the email app on your phone then you may need to do that now.   As @用心棒 has posted, you do not need a separate mail app password for each email app so if you are already using a generated mail app password for your phone app you can use that same mail app password here.)

Advanced / Security settings:
SSL Encryption:" Enabled " or "SSL/TLS"
Port: 993

Coenoby