Exporting email to another address

[energise]

Hi, moving house next month and unfortunately Virginmedia isn't available on the island , so I need to export my mail before my account is closed down. Have tried moving it to Gmail, but my username and password aren;t recognised - it's an ntlworld address , and a secondary account, not sure if that;s the issue but would really apprecaite any help / advice on this 

Thanks !

[energise]

Just been on whatsapp with an agent  who facilitated changing my password on the primary account -  but also told me that the main account I use ( the one I wanted to back up) doesn;t exist !  was working fine this morning but now has disappeared from my secondary accounts . not good - selling our house and was expecting important legal emails today . 

[Kath_F]

Hi energise, 

Thanks for coming back to us on this one in the Community. 

I can see you're in a private message with my colleague who is helping you to resolve this. 

We'll leave this with them to avoid multiple agents working on the same thing 🙂

Thanks,