Forum Discussion

energise's avatar
energise
On our wavelength
2 years ago
Solved

Exporting email to another address

Hi, moving house next month and unfortunately Virginmedia isn't available on the island , so I need to export my mail before my account is closed down. Have tried moving it to Gmail, but my username ...
  • Graham_A's avatar
    Graham_A
    2 years ago

    energise If you haven't already done so you will need to generate an app password to use with Gmail.

    VM have recently changed the log in requirements for accessing VM Mail via third party apps.
    Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

energise's avatar
energise
On our wavelength
2 years ago

Have replied, thankyou .  Would have been happy to stay with virginmedia if it was avaiable where we#re moving to !

Graham_A's avatar
Graham_A
Very Insightful Person
2 years ago

energise If you haven't already done so you will need to generate an app password to use with Gmail.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.
Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

  • energise's avatar
    energise
    On our wavelength
    2 years ago

    thankyou, will give this a go 

  • energise's avatar
    energise
    On our wavelength
    2 years ago

    tried that, asked me to change my email address to sign in , have done that, and still can't export to gmail  😞 

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      Having changed the log in username did you then go on to generate the app password and enter that in the Gmail account credentials as your password?

      • energise's avatar
        energise
        On our wavelength
        2 years ago

        I did, thanks,  appears to be an issue with virginmedia email , as unable to sign in to either my main or secondary accounts - keep getting showIdentifierInputLink in the email address window ,  email or password error messages, or the sign in button showing html !