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Error code DEF01

StuartANM
Joining in

2 weeks ago

I am locked out of my virgin.net email. Please can someone help?

Whenever I do forgotten password or email I get Code:DEF01

I have cleared the cache and tried different devices. Trying to message or phone Virgin has also been problematic..

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2 REPLIES 2

StuartANM
Joining in

2 weeks ago

I am locked out of my virgin.net email. Please can someone help?

Whenever I do forgotten password or email I get Code:DEF01

I have cleared the cache and tried different devices. Trying to message or phone Virgin has also been problematic..

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John_GS
Forum Team
Forum Team

2 weeks ago

Hi @StuartANM 

Thanks for posting and welcome to the community.

Sorry to hear of any email issues.

Is the email we are discussing listed on any active cable account? (broadband/home phone/TV)? If not, this may have been automatically deleted as per the T&C.

If it is, sign into the online account for me then go to account settings. Then Virgin Media mail settings. Then click Generate app password.

If you need further help, let us know :).

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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