on 03-05-2024 09:50
I am locked out of my virgin.net email. Please can someone help?
Whenever I do forgotten password or email I get Code:DEF01
I have cleared the cache and tried different devices. Trying to message or phone Virgin has also been problematic..
on 03-05-2024 09:44
I am locked out of my virgin.net email. Please can someone help?
Whenever I do forgotten password or email I get Code:DEF01
I have cleared the cache and tried different devices. Trying to message or phone Virgin has also been problematic..
on 04-05-2024 10:09
Hi @StuartANM
Thanks for posting and welcome to the community.
Sorry to hear of any email issues.
Is the email we are discussing listed on any active cable account? (broadband/home phone/TV)? If not, this may have been automatically deleted as per the T&C.
If it is, sign into the online account for me then go to account settings. Then Virgin Media mail settings. Then click Generate app password.
If you need further help, let us know :).
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill