Error 403 email

[JlYellow]

I keep getting error 403 when trying to connect to my separate email address through virgin media. I have tried to reset my password however this has not worked. Any suggestions?

[用心棒]

Does issue occur when using your browser's Incognito / Private mode?

When error next occurs try the following:

• select the padlock icon shown in the address / location bar
• look for an option to either clear / view cookies in the pop-up menu
• then follow the process to remove the cookies shown for the site
• does issue persist?

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[David_Bn]

Thanks for reaching out to us @JlYellow, and a very warm welcome to you!

Sorry to hear of the issues experienced with the E-Mail account, can you please confirm if you've been able to follow the given advice to see if this can resolve this matter for you?

Do please report back to us, if this matter is still ongoing

Thanks

David_Bn