Email verification link always expired

[BenC111]

Hi,

I am trying to set up my virgin media account but every email verification link I have been sent has been expired. Could someone assist me with this please?

Thanks

[用心棒]

Are you using a sub-address, i.e. john.smith+virginmedia@ gmail.com where bold text highlights sub-address?

• Yes, then this is the cause and to resolve do not use sub-addressing
• No, post back here to have issue flagged to the forum team

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[BenC111]

Hi, thanks for your reply. No I’m not 

[Ilyas_Y]

Hi @BenC111 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues you are having with relation to the verification link for My Virgin Media. 😢
I will assist you on this and get this sent out for you.

I will send a private message to further assist. 🧾

Kind regards,
Ilyas