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nigelrod's avatar
nigelrod
On our wavelength
9 months ago
Solved

Email received - Action needed: We’re closing your email account

Hi, I'm a VM broadband account holder and have been informed by email today that my  @virginmedia.com email account will be closed in 30 days. The email states that as I no longer have Virgin Media ...
  • Sabrina_B's avatar
    Sabrina_B
    9 months ago

    Hi nigelrod 👋.

    Thanks for reaching out to us, apologies you have had this email, we can confirm this is correct. If you have any previous accounts that may have email addressed attached that are not Linked to your active service, we can bring that email address over. I will drop you a private message to go over some details with you. Please look for the envelope on your top right screen, If you are using a Mobile device It will be located under the little person Icon.

    Sabrina 

Sabrina_B's avatar
Sabrina_B
Icon for Forum Team rankForum Team
9 months ago

Hi nigelrod 👋.

Thanks for reaching out to us, apologies you have had this email, we can confirm this is correct. If you have any previous accounts that may have email addressed attached that are not Linked to your active service, we can bring that email address over. I will drop you a private message to go over some details with you. Please look for the envelope on your top right screen, If you are using a Mobile device It will be located under the little person Icon.

Sabrina 

  • nigelrod's avatar
    nigelrod
    On our wavelength
    9 months ago

    Hi Sabrina,

    I will respond to your private message.

    Nigel

  • Cmj2005's avatar
    Cmj2005
    Tuning in
    8 months ago

    Hi, my 80 year old mother has had the same email as above even though she still has a VM account. She managed to speak to someone on a chat after the first email which took her an hour.  They assured her that the problem was sorted. She has now had a second email saying her email will shut in 15 days. She is beyond worried about this and cannot face another attempt at an online help. Can you help her please?

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      8 months ago

      Hi Cmj2005,

      Thanks for your post and welcome to our community.

      We're sorry to hear there's been some confusion regarding your mother’s email account. 

      Could you expand please on what was discussed on the chat?

      Did the team advise they would transfer the email over to her active account with us?

      Please pop back to us when you can.