Forum Discussion

Steve2810's avatar
Steve2810
Tuning in
10 months ago
Solved

Email re Cancellation

I've just received an Email stating "I no longer have VM Services" and my Email Account (@virgin.net) will be closed in 30 Days. Is this legitimate as the Address the Virgin Broadband is connected t...
  • Graham_A's avatar
    Graham_A
    10 months ago

    Steve2810 This is a genuine email from VM.  As you have noted the virgin net email address isn't associated with your VM broadband account.  This is why you have received the closure notice.

    The VM Forum Team staff should be able to check if the email address concerned can be linked to your current broadband account.  They will respond here in due course.

     

Steve2810's avatar
Steve2810
Tuning in
10 months ago

I've been using my @virgin.net Email Address since 1998 and although it isn't linked to an Account (We were Nynex then NTL then Virgin) I do not understand what has prompted this and would like confirmation that this will not happen as I'm currently trying to cope with my Father being Hospitalised and don't need the additional Stress of having to alter all my Email Address details with my Contacts as well.  Is It possible to link it with the VM TV / Broadband Account at my Home Address which is in my Father's Name ?

Graham_A's avatar
Graham_A
Very Insightful Person
10 months ago

Steve2810 This is a genuine email from VM.  As you have noted the virgin net email address isn't associated with your VM broadband account.  This is why you have received the closure notice.

The VM Forum Team staff should be able to check if the email address concerned can be linked to your current broadband account.  They will respond here in due course.