Email problems

[Cazbarfeatures]

Hello,

So, emails went down again last night i.e not receiving any.  Today, I couldn't even get into my emails.

I've managed to access them on a desktop PC, however, it just won't work on my mobile.

I think the link in my browser is probably broken after VM had a wobbly and that's what is causing the problem.

I've tried typing in different wording to try and get around it.  I've cleared my history and cache.  No dice!

This has happened before and someone kindly put up a link and it worked.  

Anyone able to help with as minimal techie speak as possible please?

TIA

[Graham_A]

If you mean webmail on the mobile try this link:

https://mail.virginmedia.com/

[energise]

email's down for me too, on both desktop and mobile -  server unreachable message on both 

[Louiseacat]

Same all day yesterday and today. Webmail link posted above is unreachable/times out. How else can we get into emails without using that link? 

[Louiseacat]

from another post yesterday 

[Daniel_Et]

Hi @Cazbarfeatures, thank you for your post.

Have you tried accessing your e-mails on your mobile phone through the link provided by @Graham_A?

If you're using a "client" app (like Microsoft Outlook, Apple Mail or Gmail) to access your e-mails, relevant advice can be found in this article here.

Please refer to the section entitled "Setting your app password to use an Email app".

Please pop back to us at your earliest convenience.

Regards,
Daniel

[energise]

seems to be a fairly common issue -  I'm unable to access mail on my pc via wifi , constant time out message, but can access on my phone if I turn wifi off on it . Problem is due to a visual deficit I can't read then on my phone ! Seeing lots of similar posts here .  Tried using a different network on the desktop, but kept being directed back to the home page after entering credentials. 

[Lee_R]

Hi @energise thanks for posting and welcome back to our community.

I am sorry to hear of your email access issues. And for any inconvenience this may be causing you. I can see that my colleague has responded to you in another thread.  I will leave you in his very capable hands, if you require any further assistance.
Regards

Lee_R

[energise]

thanks -  can't find any other response in another thread, could you point me to it please?  thanjs