Email closed by VM - has this happened?

[elijenkins]

My email account with VM was due to be terminated by VM on 8th Nov 2024

as part of their general removal of accounts. I have no idea whether this has happened.

I have to say that VM are almost impossible to communicate with.

[coenoby]

---

@elijenkins wrote:

My email account with VM was due to be terminated by VM on 8th Nov 2024.............I have no idea whether this has happened.

---

A quick way to check that is to send a test email to that email account from your new email account.

If ithe old account has been deleted the VM email server will respond with an error message saying that the email could not be delivered.

Did you ever get back to the Forum Team member after they contacted you on 5th November on the earlier  thread you posted on this forum? See here https://community.virginmedia.com/t5/Email/email 

Coenoby

[Kath_P]

Hi elijenkins, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're feeling like we're difficult to get hold of. I can see you've posted twice on the Community and we've replied to you both time but you've never come back to us. 

In order to check if the email is active, please follow the advice given to you by coenoby. If you get the undeliverable message, this will mean the email address has been deleted and no longer exists. 

Pop back to update the thread on how you get on so we can offer further assistance if needed. 

Many thanks, 

[elijenkins]

I have tried a test email to my old email address on several occasions but do not

get an error message. I presume that my old email is still active and the hacker has control

of it.

[Vikki_M]

Hi elijenkins,

Thank you for your reply.

I'll send you a private message now to ensure this email account gets closed.

Please look out for the envelope in the top right of the page and pop back to me when you can.