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Email address not cancellef

MLP36
Joining in

I left VM several years ago but my @blueyonder .co.uk address has not been deleted. I am receiving phishing mails and I believe it has been hacked. How do I have it deleted please

1 ACCEPTED SOLUTION

Accepted Solutions

Adduxi
Very Insightful Person
Very Insightful Person

Just wait here for a VM Mod to pick this up and arrange. I had this done a while back. 

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See where this Helpful Answer was posted

8 REPLIES 8

Adduxi
Very Insightful Person
Very Insightful Person

Just wait here for a VM Mod to pick this up and arrange. I had this done a while back. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Nitramdc52
Joining in

I also have a similar problem with two blueyonder email accounts. I left Virgin eighteen plus months ago and tried on three occasions via the WhatsApp system to get these accounts cancelled as it hadn't happened after 90 days as I was informed it would be. I was told it will take a week but it would be sorted. Didn't happen. I have re-joined Virgin recently and sent the complaints department a letter to try and resolve. They side stepped the information and said I need to speak to the technical section. Back to WhatsApp last week  got a helpful different response. The email addresses would be added to my new account then I could remove the forwarding or cancel the email accounts. It will take 48 hours. Six days later and once again nothing has happened. No access to the accounts and I am still receiving Scam and phishing emails. I am now hoping the Moderator can resolve this as spending another hour on WhatsApp repeating myself with no result is not where I want to be.

 

Adduxi
Very Insightful Person
Very Insightful Person

When I requested this the Mods here were extremely helpful.  It took about 10 days to get my 4 ntlworld mailboxes deleted.  The whole process went very smoothly. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks. How long do the Mods usually take to reply?

Hi there @MLP36 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I'd be happy to take a look into getting the email removed for you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

 

Thsnks Ashleigh

Cant see the envelope with your PM .Where is it likely to be

Hi there @MLP36 

I have popped a message across but will send another one now, I can see you have been able to message me so it should come through. 

I can see you are now in DM with my colleague 🙂 

Matt - Forum Team


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