on 19-09-2024 09:39
Hi Virgin support
My email has become locked.
It is an old Virgin.net address and i have already posted about this and confirmed that the address is still 'active' or at lest still deliverable to, so appears it has not been deleted yet.
I have followed the Virgin directions of adding an alt email address to the virgin media log in and reset passwords. But now i can not log in at all using either the original virgin email or the new email.
Can someone from Virgin please contact me to discuss how to regain access even if it is temporary?
Thanks
Answered! Go to Answer
a month ago
The question is why have they suddenly started notifying some customers?!
a month ago
You expect someone to explain VM's motives for something?
I've no idea why they've taken this step at this time. The only thing one can be sure of is that it further reduces the number of clients on their email servers.
The user numbers are already diminishing as VM customers with connected email accounts move away to OR and altnets. And other customers are so p'd off with email problems that they change to Gmail etc.
Sooner or later the numbers will be so small that VM can close it altogether without too much fuss. They've already ensured that all customers have an alternative email account, by requiring one for customer contact.
4 weeks ago
@Flemd wrote:
So technically i never signed up to Virgins T&C's as i was never a subscription user. So how does that work in terms of what they are telling me now?
That's incorrect. All ISP's tended to have similar policies around dial up, which were provided to end users at the time. Most end users didn't read them, but that makes no difference, The minute you click that accept button you become bound by them. Virgin's dial up service, along with many others clearly stated that in order to continue being a customer, you had to dial in at least once every 180 days. When the dial up service closed, all email accounts linked to dial up should have ceased around 6 months later.
Virgin's broadband accounts (ADSL, cable etc) all had a 90 day sunset policy on the email addresses. The ONLY exclusions to this policy were those who were transferred to TalkTalk back around 2014. But even those users were told their email would be closed down after 12 months. Furthermore, the AUP also warned that the responsibility to back up the contents of the email account was down to the user, and that accounts falling foul of the AUP could be deleted without warning.
Any important documents should be pulled off the email servers ASAP and stored somewhere safe anyway. Anyone who's serious about IT should be aware of this.
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