Forum Discussion

Orangemaddarren's avatar
Orangemaddarren
Joining in
7 months ago

Email account locked and unable to login.

Hi,

Is there anyone who you can speak to that is able to help getting logged into a virgin.net email account.

I was asked last week to change my email address, since then it won't let me login.

I tried to speak to virgin media but as I don't have broadband or TV they won't help.

The online help just sends you in circles and asks you to change your password, but it keeps saying oops there's been a problem, try again later.

I've been using this email for well over 20 years then I used to dial in through a modem.

Feeling very frustrated, there seems to be no help available.

 

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    Unfortunately there is no help unless the email account is attached to a current Virginmedia broadband account. VM is closing those accounts. 

    Did you get an email warning of this? 

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    7 months ago

    Hi Orangemaddarren,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to that you're having some trouble with accessing an email account/address you took out with us. As jpeg1 has also mentioned, for the email account/address to remain active it would need to be linked to an active account providing a broadband service. Once the broadband service is disconnected, the linked email account is typically deactivated and removed within the following 90 days, though in some instances this can be missed and cleaned up a later date.

    So we can take a closer look, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

    Thanks,