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Email Problems Persisting.

Zammie21
On our wavelength

Morning, 

I saw yesterday that there were a lot of people having issues with VM's mail servers.That issue seems to be carrying on this morning.I tried sending myself an email from another account,but it was VERY slow to arrive.I'm missing emails from Amazon from yesterday,and from estimation lots of other emails as well. 

"Anybody still having the same issues this morning?"

 

* downdetectors email issue reports are also on the up

58 REPLIES 58

Thanks for reaching out to us @Burge1, our back office team will be working hard to ensure that all E-Mail accounts held with Virgin Media are configured to work as expected for all users.

Do please however expand on the individual issues you're experiencing with your personal E-Mail address, and all viewers will be able to assist where possible

Thanks,

David_Bn

Burge1
On our wavelength

Thanks David. My own problem is that there seems to be a “black hole” around 6-7pm where emails are not reaching me. They then appear in my inbox around 3.00 - 3.25am. It’s strange as other emails sent to me after this early evening glitch arrive ok. Just a small number seem to be stuck somewhere. I go in through mail on my iPad, the app and website, but cannot receive these emails sent to me. All equipment is kept on at all times my end.

Sorry to hear this and how strange.

Which type of emails are they, for example are they for shopping, personal  / works ones?

Do any emails reach you in that time and how do you know you are getting emails in this time, when they come through are they time stamped between 6 - 7PM?

How long has this happening for?

Matt - Forum Team


New around here?

jpeg1
Alessandro Volta

I really don't understand why people continue to cling on to VM email, when it is clearly not fit for purpose. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Burge1
On our wavelength

Hi. They are personal emails - hence I discovered there was a problem. Started roughly 2 months ago. A friend emails me regularly , and we discovered that emails sent to me during the early evening were not being received by me. These were appearing around 3.00am next day. However emails sent from them at other times are received fine - so often the chain of emails is broken. The reason I know of the timings is that they will now message me to say an email has been sent. Their emails are not the only ones held up - I have had commercial ones received into my inbox early am - but of course do not know when they were sent.

Thanks

 

 

 

ravenstar68
Very Insightful Person
Very Insightful Person

@Matthew_ML 

I've given my take on this issue earlier in the thread and no one seems to be listening.

Emails can be delayed if a receiving server in the chain is not responding or rejects an email with a status code of 4xx temporary error.

So how can we find out what's going on.

We need headers of the affected mail.

Headers contain a list of information - read from the bottom up - at the top of the mail.  Each SMTP server that receives a mail provides a received from: line - for example here's one from my mail server

Received: from r3.email.bethesda.net (r3.email.bethesda.net [130.248.182.3])
	by mail.timothydutton.co.uk (Postfix) with ESMTPS id 4WQ36P1fTkz4vyZ
	for <me@timothydutton.co.uk>; Thu, 18 Jul 2024 19:39:40 +0000 (UTC)

NOTE:  While I've left my domain intact, the email address has been altered so please don't edit my post.

Providing the headers to the email teams would definitely come in handy.

Tim

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Zammie21
On our wavelength

Same happening here,Burge1.

Normally at this time of the day our WebMail inbox is busy,having received at least seven or eight emails by now(8:30am)EVERY DAY.This morning as of now,our inbox is practically empty.

** Have just upped a thread about it,and I've titled it"continuing email niggles"

Check it out.

Our WebMail inbox is VERY QUIET ravenstar68.Normally its in full flow by now(9am)every day,with us having around a dozen new mailsThere was a server issue last night when my girlfriend tried to refresh our WebMail inbox,so whether thats got anything to do with it?!

* just sarted a new topic about said problem,entitled"continuing email niggles"

ravenstar68
Very Insightful Person
Very Insightful Person

@Zammie21 

There was a general world wide issue for Microsoft devices caused by third party AV solution (Crowdstrike) as well as a separate Azure issue that was reported as being resolved.

However lumping everything into the catch all "server issue" header is not helpful.

You do know that a webmail service relies on at least 3 different servers.

  1. Apache / nginx - to provide the webmail interface.
  2. Dovecot - to provide IMAP / POP3 services
  3. Postfix / Exim - to provide SMTP services

That's not even counting the addins needed for DMARC, SPF, DKIM and anti spam solutions such as postgrey.

A lot of people here are reporting delayed mail - i.e. Mail was sent but took several hours or days to arrive, or were bounced after several hours.

These point to issues in the SMTP chain - in these cases using the headers to track down where the delays occur can help the email teams find out what is going on.

As of yet no one in this thread has posted any meaningful data or requests for information.

HAS ANYONE reporting delayed mails been approached by Virgin Media staff (i.e. Forum Team) for this information?

Would anyone be willing to share headers with me via PM so I can try and find out what's going on?  I'm no slouch when it comes to email.

I'm not a Virgin Media employee, nor am I a Virgin Media customer any more (through geography - I'd happily be a Virgin Media customer should they ever come to Inverness lol), but I am still a Forum VIP (Very Insightful Person) - i.e. a Forum member who has been recognised by Virgin Media as providing valuable service to Forum Members.

Quite frankly if no one is going to stump up the info then how is VM supposed to find a solution?

Tim

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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