Email Non-Delivery - @blueyonder.co.uk Email Addresses

[steve4180]

It appears that email sent from my '@blueyonder.co.uk' Virgin Media email address to my wife's '@blueyonder.co.uk' email address is not being received, although it is shown as sent in my outbox. I have no similar issues with email sent to other email domains or non-blueyonder addresses. Any advice on a resolution of this apparent non-delivery issue between our blueyonder email addresses would be gratefully received. Thanks.

Steve

[用心棒]

Have you checked the following from your wife's email account in webmail:

• ⚙ > E-Mail > Blacklist does not list your email address
• ⚙ > E-Mail > Filter Rules does not contain a rule that would match against your email messages
• Spam folder does not contain missing message

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[steve4180]

I think I've now established that this issue relates to email forwarded from my '@blueyonder.co.uk' Virgin Media email address to my wife's '@blueyonder.co.uk' email address, although is still shown as sent in my outbox. Thanks.

Steve

[steve4180]

Yes, already checked those before posting. Thanks for the response though.

[用心棒]

Good to read you have already pinpointed the issue to forwarded emails. Do you see any issues when manually forwarding those emails?

[steve4180]

No, they 'send' as I would expect without any error etc.

[steve4180]

Now getting 'An error occurred inside the server which prevented it from fulfilling the request' when I forward from within VM. Forwarding seems okay when done through the mail app on my iOS devices..

[用心棒]

The forum team are best placed to look at this further and the issue has been flagged to them.

[Sabrina_B · Accepted solution]

Hi @steve4180 👋.

Thanks for reaching back out to us. Apologies for the issues you are having with your emails, have you been able to fully resolve this or do you require further assistance? 

Let us know. 

Sabrina

[steve4180]

Hi Sabrina, no I’ve not been able to resolve this issue, so still require further assistance. Thanks.

Steve