Solved
E-mail verification link expired
Hi, I received a message when logging into email that it was unavailable and I need to change the password and generate a new password. I have done this but the verification link originally did not ...
The following error message appeared for me when the new Sign in Email Address was used elsewhere with another Virgin Media account either verified or not.
Returning to the latter account and trying a new Sign in Email Address before returning to the former, where the above error was occurring, and trying again resolved the issue for me. For example:- singed in as richard.branson@blueyoner.co.uk (Blueyonder email address)
- changed the Sign in Email Address to richard.branson@example.com but did not verify
- then signed in as richard.branson@virginmedia.com (Virgin Media email address)
- changed the Sign in Email Address to richard.branson@example.com resulting in following error message:
- to resolve issue signed back in as richard.branson@blueyoner.co.uk (Blueyonder email address)
- tried a different Sign in Email Address of test@eample.com but did not verify
- signed back in as richard.branson@virginmedia.com (Virgin Media email address)
- changed the Sign in Email Address to richard.branson@example.com successfully this time
Should the issue persist post back here.
