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Deleting old email address

Ali16
Tuning in

Hi, my old blueyonder email address has bee hacked and I want to delete it.  I see other people have got help through this board, can you help me too.  I’ve tried the live chat and the phone line with no success

5 REPLIES 5

Joseph_B
Forum Team
Forum Team

Hey @Ali16,

Welcome to the Community Forums and thanks for the post.

Sorry to hear about the issue faced with your email, can you confirm if this is still linked to an active Virgin Media account or not? With this as well you can go about reporting the email hack via our website here.

Hope this helps.

Joe

Hi Joseph, no I am not linked to a virgin account.  I believe these old email accounts should have been closed by virgin but this has not happened and my account has been compromised

Please help me, my blueyonder account is now sending spam emails from my email address

Hi @Ali16 

Thanks for coming back to us.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Ali16 

Thanks for joining us on PM, this has been raised to IT for you now 🙂

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill