Deleting an old ntlworld email account

[Clairey12]

Hello,

please can someone help me delete my old ntlworld email account. 
Virgin can’t do it because the account is no longer active but the email has been hacked and I’ve got no way of getting into the account to change the password. 
Thanks

[coenoby]

@Clairey12 

I note that you say "the account is no longer active" which possibly suggests that you may no longer be a VM broadband customer. That's not a problem.

In that case, one of the Forum Team (VM staff who support this forum) can arrange to get the email account deleted for you. One of the team will contact you via this forum thread in the next day or so.

If the affected email account is still linked to a live broadband account and is not the Primary email account then it can be deleted without any intervention from VM.

Sign into the My Virgin Media account where you view the VM bills and go to Account settings, then Account details. Scroll down that page and click on Manage other Virgin Media accounts and you should see the relevant account listed. Click on Delete to the right of the address and it will be gone for good.

The only situation where an email account cannot be deleted is where the email address is the Primary account of the broadband account.

By that I mean the one that was used to set up the main "My Virgin Media" account which holds all your broadband account details and bills. Primary email accounts cannot be deleted because the design of  VM's system means that address is inextricably linked to the VM broadband account.

Coenoby

[Clairey12]

Hi, thanks for your reply. 
I am no longer a virgin broadband customer, I cancelled the account in 2022 and the email address was supposed to be cancelled 90 days after but it is still active but I have no account to log into to cancel it. 
hopefully someone from virgin will be in touch soon to help me. 

[John_GS]

Good morning @Clairey12 

Thanks for coming back to the thread.

I'll send you a PM now to assist further.

[Alik2]

Hi there,

can I please delete my ntlworld account?

[Sabrina_B]

Hi @Alik2 👋.

Thanks for reaching out to us, and welcome to the Community Forums. Sure, we can assist you in removing an old email mailbox account, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Anonymous]

Hi,

I also have an old email account that I no longer use - please can someone from the VM team reach out to me to help get it deleted?

Many thanks.

[CH1230]

Hi please can someone be in touch with me to also delete my old email addresses ntlworld ? 

[Molly_T]

Hi CH1230 👋 Welcome to the community forum! Thanks for joining this thread and posting. 

Sorry to hear you are in need of a little help to get an old NTLworld email address deleted. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[guy1273]

I left Virgin Media broadband 5 years ago, but like others in this forum my old ntlworld email address is still active. I have tried several times to get Virgin to delete this email - very difficult to contact anyone who can help as I no longer have a Virgin account. In my view having this unused email address is a security issue for me, not to mention illegal use of my data. Please can Virgin delete my ntlworld email account?