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Deceased - no refund

Mark3683
Tuning in

Have contacted Virgin across all media, email (multiple), forum (multiple), letter and get no resolution. They have my deceased mother's money and have not issued a refund despite many assurances a cheque would be sent...

15 weeks later, no cheque, no further contact unless instigated by me. Disgusting.

 

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hey Mark3683, thank you for reaching out and I am sorry to hear this.

I can see you are currently in PM with my colleague about this, he will reach out to look into once he can do.

Matt - Forum Team


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