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Liz_H's avatar
Liz_H
On our wavelength
5 days ago

Access to deceased persons email

As executor to my son’s estate I need access to his email. He has a secondary email address on my virginmedia account but I have no idea how to access it. Can anyone help? I’d rather not have to phone virginmedia as the last few months dealing with various institutions on the phone has drained me completely and the last thing I need is speaking to someone who I can barely understand.

4 Replies

  • Hi Liz_H.

    Thank you very much for your post.

    We're sorry to hear about your experience when calling for help with your son's secondary email account.

    If it's okay with you, can you have a look here for the help needed?

    Let us know how you get on and if you need further assistance.

    Gareth_L

  • Liz_H's avatar
    Liz_H
    On our wavelength

    This is the message I get when trying to access the link. Not sure if it’s related to the fact I cant access the community using safari so I am using chrome.