As executor to my son’s estate I need access to his email. He has a secondary email address on my virginmedia account but I have no idea how to access it. Can anyone help? I’d rather not have to phone virginmedia as the last few months dealing with various institutions on the phone has drained me completely and the last thing I need is speaking to someone who I can barely understand.
Forum TeamHi Liz_H.
Thank you very much for your post.
We're sorry to hear about your experience when calling for help with your son's secondary email account.
If it's okay with you, can you have a look here for the help needed?
Let us know how you get on and if you need further assistance.
Gareth_L
This is the message I get when trying to access the link. Not sure if it’s related to the fact I cant access the community using safari so I am using chrome.
Me too. I assume the link was supposed to be https://www.virginmedia.com/help/accessibility
where there is a section on power of attorney and similar.
Thanks, I’ve emailed the address stated in the link above with copies of relevant documents. I will update you when I have had a response.
No response from ExecutiveTeam @ virginmedia.co.uk
Just had a phone call from someone on the executive team in Manchester. He is trying to get this sorted for me. Will update with any developments.
