Forum Discussion

Mark3683's avatar
Mark3683
Tuning in
10 months ago

Deceased - no refund

Have contacted Virgin across all media, email (multiple), forum (multiple), letter and get no resolution. They have my deceased mother's money and have not issued a refund despite many assurances a cheque would be sent...

15 weeks later, no cheque, no further contact unless instigated by me. Disgusting.

 

Customer service
Deceased
refund
  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    10 months ago

    Hey Mark3683, thank you for reaching out and I am sorry to hear this.

    I can see you are currently in PM with my colleague about this, he will reach out to look into once he can do.