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Closing old email accounts

Andym1966
Joining in

3 weeks ago

I had to leave VM in 2020 as moved home. Was told my email accounts would be cancelled after 90 days. But they are still open. Can't log in to close them. So need to cancel my virgin media and ntlworld email addresses. Tried livechat, but VM staff just leave the chat, obviously touch hassle to deal with. Please help 

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2 REPLIES 2

Ayisha_B
Forum Team
Forum Team

3 weeks ago

Hi @Andym1966 👋

A warm welcome to our Community Forums and thanks for your post.

I will be more than happy to assist you further.

Will pop you a PM 📩 now and we can take it from there.

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Ayisha_B
Forum Team
Forum Team

3 weeks ago

Thanks for your time via PM @Andym1966 

I've raised an IT ticket for you so the email addresses concerned can be deleted.

I will follow up as soon as there's an update.

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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