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Anonymous's avatar
Anonymous
3 years ago
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Closing Email Accounts

How do I close my Virgin Media (ntlworld.com) email accounts?
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  • 用心棒's avatar
    用心棒
    3 years ago

    The primary email account can only be deleted if the following conditions are met and:then only through the forum team.

    • it is no longer linked to an active Virgin Media broadband account
    • more than 90 days have passed since broadband account was terminated

    If these condition are met post back here to have issue flagged to the forum team.

    No such condition apply to secondary email accounts and these can be deleted by:

    • signing in as the primary account holder here, Login to My Virgin Media | Virgin Media
    • select Account settings > Account details > Manage other My Virgin Media accounts
    • for each account to be deleted select its Delete link and follow the instructions to confirm deletion

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用心棒's avatar
用心棒
Very Insightful Person
3 years ago

The primary email account can only be deleted if the following conditions are met and:then only through the forum team.

  • it is no longer linked to an active Virgin Media broadband account
  • more than 90 days have passed since broadband account was terminated

If these condition are met post back here to have issue flagged to the forum team.

No such condition apply to secondary email accounts and these can be deleted by:

  • signing in as the primary account holder here, Login to My Virgin Media | Virgin Media
  • select Account settings > Account details > Manage other My Virgin Media accounts
  • for each account to be deleted select its Delete link and follow the instructions to confirm deletion

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

  • Rodolphson's avatar
    Rodolphson
    Joining in
    2 years ago

    I have the same problem. Left Virgin months ago, but my email still seems to be active. How can I stop this and let people know that it is defunct?

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Rodolphson 👋 welcome to the community! Thank you for joining this thread to let us know you are having the same issue. 

      If the email has not deleted automatically within 30 days of your services disconnection we will just need to send you a PM to confirm a few account details so we can look into this further for you and arrange it if needed. 

      I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 years ago

      Hi All 👋 Just returning to this public thread to keep it updated!

      Thanks to Rodolphson for PMing with me 📩 we were able to confirm the details we need to get the email address closed down. This has all been confirmed and is now resolved for them. 

      Thank you for your patience whilst we got this sorted! Wishing you all the best. 🌞