Closed email address

[ph2]

Can I restart a closed Virgin email address as our Virgin media account has the address to send contracts to which differs from the one bills are sent to

[coenoby · Accepted solution]

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@ph2 wrote:

Can I restart a closed Virgin email address

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When you say "closed" do you mean that it was deleted?  If so then I'm afraid it's gone for good because you cannot reopen a deleted account.

If the account has not actually been deleted it may be worth trying the "Forgot your password" link on the My Virgin Media sign in page.  That's a long shot I'm afraid but enter the "closed"  email address here https://www.virginmedia.com/my-virgin-media and on the next page click on the "Forgot your password" link on the next page.

If that fails, one of the Forum Team (VM staff who support this forum) will contact you via this thread in the next day or so and they may be able to help you.

By the way, don't post the actual address on the forum. The VM team will take that by a Private Message..

Coenoby

[ph2]

My vm contracts are sent to a deleted email address which is not my vm account’s billing email address. Help!

[Arissa_H]

Hi Ph2 👋🏼. 

Thank you for posting and welcoming you back onto the community 😊.

Sorry to see you are having issues with your email ☹.

So we can look into this for you, I will have to private message you.

Please watch out for the envelope ✉. 

Thank you. 

[Andy_K6]

Please can I add myself to the list to close a very old Virgin email account. I Think it is over 25 years old

[Ashleigh_C]

Hi there @Andy_K6 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your email but I will be happy to pop you a private message so we can get the address closed. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.