Changing ntlworld email password

[RG]

Trying to change ntlworld email password, followed instructions, : my account: account settings; mail settings. Asked to change email address, enter my gmail address twice and submit, screen then says check email box to continue , I never receive an email to the gmail inbox (checked in spam). Tried to change password on my virgin media account and have same problem. Any ideas?

[JCmacc · Accepted solution]

I had this exact issue and it was because I'd used my Gmail account already to set a password for my secondary VM e-mail.Once I tried a different Gmail account to log into VM it worked fine.

[RG]

Will give it a go, did not think I have used it on VM. Thanks

[RG]

Yes that fixed it.

[用心棒]

FWIW if you wish to use the original Gmail account then submit an alternative email address and immediately resubmit the original

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