Forum Discussion

MHS1's avatar
MHS1
Joining in
2 years ago
Solved

Changing Virgin Media email passwords

On the Mac, using Mac Mail, if I go to Mail/Accounts/click the (secondary) account, (or System Preferences/Internet Accounts/click the account), the password is ‘dotted’ out, and is 8 digits. I know ...
  • Graham_A's avatar
    Graham_A
    11 months ago

    Orphaned email accounts is a term used to define email addresses that are no longer linked to a current VM broadband account.

    If VM are telling you that the email addresses are not linked to your current VM broadband account then they should be able to get them permanently deleted for you.

Lee_R's avatar
Lee_R
Forum Team
2 years ago

Hi MHS1 thanks for getting back to me privately.

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R

MHS1's avatar
MHS1
Joining in
2 years ago

 

Dear Lee

 

Sorry to bother you yet again, but it appears that Virgin Media haven’t got back to me with their promise of finally resolving my email password issue.  This was after last week’s telephone conversation with ‘Subin’ (at Virgin Media), who at least managed to get me back logged in to My Virgin Media, using one of my google email addresses as a username, and creating a new password.  However, when it came to changing the email password for one of my email accounts in Macmail, he couldn’t manage to do it, and promised to contact someone else in Virgin Media who would get back to me.  Which they haven’t.

 

So, I wondered if you’d be so kind to help me again, now there should be no problem with security!

The email address in Macmail for which I’m trying to alter the password is:

[MOD EDIT: PERSONAL INFORMATION REMOVED]

As I’ve most probably said before, I’ve tried changing both the incoming and outgoing mail server passwords (Mail/Preferences/Accounts/Server Settings), but no joy.

 

Thanks,

Martin Smith

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    MHS1  You won't be able to use the My Virgin Media password in email clients such as Mac Mail.  You have to use a generated app password for email clients.  In addition you need to use the full email address for the account concerned as the username not the third party username that you log into My VM with.

    VM have recently changed the log in requirements for accessing VM Mail via third party apps.

    If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management