I used the second link and it worked just fine thanks for the tip.
Stanl wrote:What on earth am I doing wrong or missing….
Sadly, without knowing exactly what you have done so far and what problems you have come up against it's impossible to know what you are doing wrong
However, the first step to resetting your VM password is to change your VM username (the email address you use to sign into your VM account) to a non VM email address. Have you tried doing that?
This link may help if you have not done that already https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address The section headed "Help if we’ve asked you to change your email address" gives the background to why VM now insist on that.
Coenoby
I used the second link and it worked just fine thanks for the tip.
