Cant access my email on desktop

[steviem]

I haven't been able to access my email on my desktop for days. Keeps telling me my password is wrong.

Asks me to change my password but then won't let me do it.

However the password can't be wrong in any case, as I can still access email on my mobile phone!  So clearly the password must be fine!

https://postimg.cc/vgdPvNzX

What's going on with this, virgin media? 

thank you 

[Akua_A]

Hi @steviem 

Welcome back to our community forums and sorry to hear you have mailbox issues.

We can understand the inconvenience caused. I can see you recently got in contact with our team regarding this issue. To look into updates, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,