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Cant access email or reset PW

Jackharry94
Just joined

on ‎09-08-2024 19:07

Last night I received emails saying my password on my virginmedia email account had been changed aswell as my secondary email. 
I’ve contacted VM but they keep telling me they can’t find my email. I’ve had this email for around 14 years. 
I have no access to this email to reset the password. 
I NEED access to this email and don’t know where to go from here. VM support are awful. 
Any help appreciated. 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

‎10-08-2024 22:59 - edited ‎10-08-2024 22:59

Do you have an active broadband contract with Virgin?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ashleigh_C
Forum Team
Forum Team

on ‎12-08-2024 16:21

Hi there @Jackharry94 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your email address and thank you to newapollo for their help so far here. Just to confirm is this email attached to a current and active Broadband account with us?

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