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davebinman's avatar
davebinman
Dialled in
2 years ago
Solved

Cannot send emails from my @virgin.net address but can still receive them

For the last week or so I've not been able to send any emails from my @virgin.net addresses as they just hang/remain in the Outbox forever, but I do still receive emails sent to my @virgin.net addres...
  • davebinman's avatar
    davebinman
    2 years ago

    My apologies for late reply but, after sweating most of Sunday & yesterday and trying everything that has been said/suggested before, I've FINALLY got everything back again although it's difficult to pinpoint exactly what fixed it but I did check my Outlook details (as below) and had to use some weird app password too (which I don't recall VM ever notifying customers about??)  

    Anyway, thanks for all your suggestions, links etc and all's well that ends well (till next time maybe)😁

    For my @virgin.net addresses:-

    Account type: POP3

    Incoming mail server: mail.virgin.net

    Outgoing mail server (SMTP): mail.virgin.net

    Advanced Server Port Numbers:

    Incoming server 110 untick SSL Outgoing server (SMTP) 25 No encrypted connection

    and for my @virginmedai.com email address

    Account type: POP3

    Incoming mail server: pop3.virginmedia.com

    Outgoing mail server (SMTP): smtp.virginmedia.com

    Outgoing server: requires authentication (tick) Use same settings

    Advanced Server Port Numbers:

    Incoming server 995 Tick SSL Outgoing server (SMTP) 465 encrypted connection SSL

     

     

davebinman's avatar
davebinman
Dialled in
2 years ago

My apologies for late reply but, after sweating most of Sunday & yesterday and trying everything that has been said/suggested before, I've FINALLY got everything back again although it's difficult to pinpoint exactly what fixed it but I did check my Outlook details (as below) and had to use some weird app password too (which I don't recall VM ever notifying customers about??)  

Anyway, thanks for all your suggestions, links etc and all's well that ends well (till next time maybe)😁

For my @virgin.net addresses:-

Account type: POP3

Incoming mail server: mail.virgin.net

Outgoing mail server (SMTP): mail.virgin.net

Advanced Server Port Numbers:

Incoming server 110 untick SSL Outgoing server (SMTP) 25 No encrypted connection

and for my @virginmedai.com email address

Account type: POP3

Incoming mail server: pop3.virginmedia.com

Outgoing mail server (SMTP): smtp.virginmedia.com

Outgoing server: requires authentication (tick) Use same settings

Advanced Server Port Numbers:

Incoming server 995 Tick SSL Outgoing server (SMTP) 465 encrypted connection SSL

 

 

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello davebinman.

    Thank you very much for your reply and the fix for not being able to send emails.

    We've marked this as helpful answer so anyone having the same issue can head this way for the solution.

    While you are on here, is there anything else we can help you with?

    Gareth_L

     

    • davebinman's avatar
      davebinman
      Dialled in
      2 years ago

      Not for now Gareth but "I'll be back" if/as/when I need help again

      cheers

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        2 years ago

        Please do not hesitate to contact us if you need any further help