Cannot see or change Email filter rules on WebMail

[AndrewDJohnson]

There were some issues last week with access to Webmails being very sluggish or completely failing.

Now, it seems the email filter rules have been corrupted or something - because I am getting emails that should be being filtered and I can't edit the rules. When I try to access them, I get "Couldn't load your e-mail filter rules virginmedia" and "server unreachable"

Please can someone look into this.

[coenoby]

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@用心棒 wrote:

I am stumped for the moment as to the cause of this issue if not due to operating system and / or web browser zoom levels.

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So am I!

It's strange because @Naldo58 's screen shot shows the link to "Blocklist" but not the links to "Filter Rules" or "Spam settings".

I have been having a play with the privacy & security settings in Chrome and Firefox to see if I can recreate this issue but without success.

Sorry Naldo58, I think you'll have to carry on using Bluemail. I have Bluemail installed on one laptop and it is pretty good. I still prefer Thunderbird though.😉

Coenoby.

[Naldo58]

Me too, that's why I've moved to Blue Mail desktop app.

Thanks for all the advice but I feel VM webmail is done for.

[用心棒]

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@coenoby wrote:

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@用心棒 wrote:

I am stumped for the moment as to the cause of this issue if not due to operating system and / or web browser zoom levels.

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So am I!

It's strange because @Naldo58 's screen shot shows the link to "Blocklist" but not the links to "Filter Rules" or "Spam settings".
⋮

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Just the nudge needed (thank you @coenoby).

@Naldo58, to reproduce what you saw I can either zoom in on the page or reduce the browser's window size. An example of the latter follows with initial window size of 952 × 970:
and then of 952 × 595:

Can you try maximising the browser window and then press Ctrl + Shift + R to reload the page to see if issue persists. Should it still persist then look at maybe temporarily disabling any accessibility changes made  to see if issue still persists;

[coenoby]

@用心棒 

"Can you try maximising the browser window and then press Ctrl + Shift + R to reload the page"

Yes, I can now reproduce what Naldo58 is seeing in Firefox,

The trick I found was that when I zoomed in or out I needed to reload the page to to hide or bring back the Filter rules and Spam filter options. I realise now that I had not been doing that before and that was why I could not reproduce what @Naldo58 was seeing.

I can confirm that your solution definitely works. Well done 用心棒 .

Coenoby

[Naldo58]

Hi, I've now managed to recover the SPAM & Filter setting on my VM webmail.

Following all the various instructions, mucking about with different screen resolution settings, reducing zoom level & pausing accessibility settings.

I'm now using a screen magnifier - not ideal but it works.

Thanks to @用心棒 & @coenoby for your assistance. 

Kudos added to both.

[用心棒]

It is good to read the Filter Rule option is visible but extremely disappointing that accessibility options had to be turned off to achieve it; this issue been flagged to the forum team.