@Myst369 wrote:
I can use my virgin media email account via Thunderbird with no issues at all, I can't even log in to it online.
How do I resolve this please?
If I was in your situation first thing I would do is to check whether this virginmedia.com email account is still linked to your VM broadband account. To do that:
- Sign into the My Virgin Media account of your primary email account, That's the one were you can view the details of your VM bills and account package, presumably one of your ntlworld.com addresses. You can do that by entering the primary email address and password for that email account here https://www.virginmedia.com/my-virgin-media .
- Click on the Account settings box and then the My Virgin Media Account Details box
- Then scroll down that page and click on Manage other Virgin Media Accounts
Is the problem virginmedia.com email address listed there? If it is that's a good start but if it's not then it means that for some reason the account is not linked to your VM broadband account.
That could mean that the email account is in the process of being deleted by VM as an "orphaned" email account (one not linked to a live broadband account).
The first sign of that deletion process is often that you lose access to the email account via the VM webmail service but can still access the email account via an email app such as Thunderbird. (Which of course is what you are seeing.)
It would be really helpful if you post back advise whether or not your virginmedia.com appears in the list and a forum member can then advise accordingly.
Many thanks
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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