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Cannot access emails still via Apple mail.

zog
Joining in

Hi,  I have an ntlworld account.   I still am unable to access my emails via mail on a mac/iphone. I can access via virginmedia webmail.  I have set up an app password.  But still not recognised. 

Also any updates on when the historic emails will be restored?

Thanks. 

 

1 REPLY 1

Vikki_M
Forum Team
Forum Team

Hi zog

 

Thank you for your post and welcome to our community.

 

I am sorry to hear you are unable to access emails via your mac/iphone

 

Juts to clarify please, have you followed the below steps?

 

  • Sign in to My Virgin Media
  • Go to Account settings, then Account details
  • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
  • Then, under Virgin Media Mail app password tap Get password
  • Continue the flow and a new secure password will be generated, and the mailbox unlocked
  • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

 

Please pop back to us when you can. 

 

 

Vikki - Forum Team


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