Forum Discussion

zog's avatar
zog
Joining in
2 years ago

Cannot access emails still via Apple mail.

Hi,  I have an ntlworld account.   I still am unable to access my emails via mail on a mac/iphone. I can access via virginmedia webmail.  I have set up an app password.  But still not recognised.  A...
Vikki_M's avatar
Vikki_M
Icon for Forum Team rankForum Team
2 years ago

Hi zog

 

Thank you for your post and welcome to our community.

 

I am sorry to hear you are unable to access emails via your mac/iphone

 

Juts to clarify please, have you followed the below steps?

 

  • Sign in to My Virgin Media
  • Go to Account settings, then Account details
  • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
  • Then, under Virgin Media Mail app password tap Get password
  • Continue the flow and a new secure password will be generated, and the mailbox unlocked
  • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

 

Please pop back to us when you can. 

 

 

  • BT7's avatar
    BT7
    Tuning in
    2 years ago

    There is no such app listed in the App Store. Only My Virgin Media and that does not have email.