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Cannot access email

JaseyBabes
Joining in

Well - here's a new one.

Last Friday my secondary account on Virgin went dead.  No mail either way and all I get is "The entered credentials or authentication information does not work or is no longer accepted by provider. Please change them".

Now, my primary mail - @virginmedia.com works fine, my secondary @virginmedia.com has no traffic.  There are no bounces from other accounts when sending mail.

What is going on please?

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi JaseyBabes,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your email address. 

We can certainly take a look into this for you. 

I will private message you now.

^Martin