Forum Discussion

JaseyBabes's avatar
JaseyBabes
Joining in
8 months ago

Cannot access email

Well - here's a new one.

Last Friday my secondary account on Virgin went dead.  No mail either way and all I get is "The entered credentials or authentication information does not work or is no longer accepted by provider. Please change them".

Now, my primary mail - @virginmedia.com works fine, my secondary @virginmedia.com has no traffic.  There are no bounces from other accounts when sending mail.

What is going on please?

  • Martin_N's avatar
    Martin_N
    Forum Team
    8 months ago

    Hi JaseyBabes,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the issue with your email address. 

    We can certainly take a look into this for you. 

    I will private message you now.

    ^Martin