Cannot access VM email on iphone

[GarethLatimer]

I have been unable to access my emails since Sunday. Phoned VM and told no issue and I can access on web page but not via mail app…. Very poor service! Please help

[Graham_A]

@GarethLatimer Sounds like you need to use the new app password recently introduced by VM to access email accounts via email clients using the IMAP and SMTP servers.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

[GarethLatimer · Accepted solution]

Hi Graham

thanks for the reply. I had tried this but the error stated that there was no email address associated… strange as the emails are working on the web. Any other tops? Thanks

[Reece_MH]

Hi GarethLatimer 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear the advice provided by Graham hasn't helped with the issue. Unfortunately, we're limited on the support we can provide when it comes to 3rd-Party Mail apps, and the generation of App Passwords (we cannot do this on your behalf).

Are you able to provide a screenshot of the error message you see when attempting to generate the App Password? Have you generated an App Password in the past?

Thanks,

[adriano]

I have tried to change my email address as per the above. Each time I try to save to my new email address it tells me I need to change it and won’t let me save!!

[Alex_RM]

Hi adriano,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with your emails, so I can help I've popped you over a private message.

Alex_Rm