Cannot access VM Mail from Apple Mail App

[athomas2]

Have recently changed my iPhone for an iPhone 15 Pro Max and cannot view my VM Mail using the Apple Mail App, only using Webmail.  Advice on how to set up the Apple Mail App to access my VirginMedia E-mail Account Please.

[Graham_A]

@athomas2 You will need to generate an app password to use with the mail app.  The change of device will have triggered the need even if you haven't changed the webmail password.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

 Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

[athomas2]

Unable to generate an e-mail app password. Select to generate an e-mail app password and get told I need to verify my account and change login e-mail but unable to do so!

[jpeg1]

Do you mean you can't log into your broadband account? What message do you get? 

[Graham_A]

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@athomas2 wrote:

Unable to generate an e-mail app password. Select to generate an e-mail app password and get told I need to verify my account and change login e-mail but unable to do so!

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You will need to follow the process to change the account username to a third party email address before you can generate the app password.  https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

Once you have done this use the full VM email address and the app password as the username/password in the mail app.

For future access to VM webmail and the My VM account you will need to use the third party username and VM account password.