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Can't get new email account verified to allow me to set up on new PC

nomisluapc
Joining in

Like many other people I can't get my new account verified as the verify email has expired by the time it arrives.

I've got a new PC with Microsoft 365 and I'm attempting to add to Outlook, but first it appears I need to create a new non-Virgin address. I have given an address, but the verify email takes forever to arrive, and by the time I get it, it has expired. I see that several people have had this problem resolved by direct contact, so I hope you can do the same for me.

Thanks

4 REPLIES 4

nomisluapc
Joining in

I've not used VirginMail for some time as I had it all set up through Outlook on my old PC. This has now died, so I'm having to use VirginMail, but I'm getting an error saying 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.' My problem is that I'm not sure what has changed or is wrong.

Thanks

Kath_P
Forum Team
Forum Team

Hi nomisluapc, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear the email is arriving after it's expired. Depending on your non-VM email address settings, it may be delaying the verification email. There isn't a way to bypass this however we could try forcing the verification email through. 

In order to do that I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

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nomisluapc
Joining in

I thought I'd already posted this, but can't find it so am doing so again.

I've not used Virginmail for some time as I've set up email through Outlook. However, my PC has died and I've got a new one so I'm back with VM. However, when I go to accounts I get a message saying 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.' for the linked email accounts. As far as I'm aware I've not changed anything, and I'm not sure what I need to edit.

This may be linked to a secondary issue I'm having with adding a non-Virgin email account so I can get myself set up with Outlook again.

Any help gratefully received.

Thanks, and apologies if this does turn up as duplicate post.

Graham_A
Very Insightful Person
Very Insightful Person

@nomisluapc I have merged you post with the other two you have made on this issue.  You should reply to the private message that @Kath_P has sent you in order to get further help with your issues.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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