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Can't get into my online account

Charlotte6
On our wavelength

Hi there

I can't log into my virgin media, or get to my emails.

Won't recognise my sign in details and I know there correct etc, does anyone else have the same thing?.

 

Only last hour

 

Thanks 

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @Charlotte6 

Thanks for posting and welcome back to the community.

Sorry to hear of the issue with the online account and emails.

I've done a system check and no issues showing for this.

Have you been able to log in since posting? If not, are you getting any error messages?

Keep us posted.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill