Forum Discussion

MrsMoose's avatar
MrsMoose
Tuning in
2 years ago
Solved

Can't delete email folder on android phone.

I have a blueyonder email account and a gmail one. I was working on my laptop and wanted to create a folder - called say XXYY -  on my gmail account but mistakenly put it on my blueyonder one. It w...
  • Ayisha_B's avatar
    Ayisha_B
    2 years ago

    Hi MrsMoose 

    Thanks for your post. 

    Let us know how you get on after doing what has been suggested by Coenoby or if you need any further support. 

     

MrsMoose's avatar
MrsMoose
Tuning in
2 years ago

Hi, I have tried doing what Coenoby suggested and have unchecked the box marked XXYY in the IMAP list of folders, but it is still showing up on my phone.

I could try removing the blueyonder account on my phone, then putting it back again.

Alternatively I could try and look into the set up on my Outlook app in my laptop, but am not sure how this should be done.

Thanks

Mrs M

coenoby's avatar
coenoby
Very Insightful Person
2 years ago
MrsMoose wrote:

have unchecked the box marked XXYY in the IMAP list of folders, but it is still showing up on my phone.

If the XXYY folder is still showing in the list of Subscribed folders in your VM webmail account on the VM website that means that the folder still exists on your VM email account. 

Does it still show up in the list of folders (under My folders) in the list of folders on the left hand side of the main email page? Bear in mind that you have to click on the > symbol beside "My folders" to display the full list of folders.

Coenoby

.