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Can't access my ntl account

Joining in

I suddenly couldn't access my NTLworld email yesterday afternoon, got a message saying login failed and all my attempts to reset haven't worked. I've been using this email as my main account for years and it's really difficult not having access to my mails. Virgin don't seem to be of any help.



[MOD EDIT: Post split to create own thread]


Joining in

Can you help me please, I've been using NTLworld email as my main email address for years and yesterday afternoon, I suddenly got messages saying login failed and asking me for a password, I have tried to input my password and it won't accept. I am a VM customer and this email is where my bill gets sent to.

Joining in

Can you please help, my NTL email suddenly stopped working yesterday afternoon. I have tried to sort it but can't, this is my main email account and I'm really worried. it keeps asking for a password and saying logon failed. I m a VM customer and my bills get sent to this email address.

Hi Suepro38,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your email address. 

We can certainly take a look into this. 

I will private message you now.